Return Policy

At JANETTE NICKELSON, customer satisfaction is our priority. We carefully inspect every order before shipment to ensure it arrives in excellent condition.

Eligibility for Refunds & Exchanges

We offer a refund or exchange if:

The item arrives damaged or defective.
The wrong item was delivered.
The product received is significantly different from what was ordered.

To be eligible, you must contact our support team within 48 hours of receiving your order and provide clear photos showing the issue.

Exchange Process

If your request is approved, we will arrange an exchange for the correct item at no additional cost whenever possible.

Refund Process

If an exchange is not available, a refund may be issued after the returned item has been received and inspected.

Refunds will be processed using an appropriate method based on your original order and location.

Non-Eligible Cases

Refunds or exchanges may not be approved if:

The item has been used, damaged, or altered after delivery.
The request is made beyond the stated reporting period.
The issue is not related to a product defect, shipping damage, or fulfillment error.

If you experience any issue with your order, please contact our customer support team as soon as possible with your order number and photos of the product.

We are committed to resolving every legitimate issue quickly and fairly.

JANETTE NICKELSON

Style Beyond Trends.